Frequently Asked Questions

What is Mobile Phone Unlocking?

When you buy your cellular phone, the Service Provider (AT&T, T-Mobile, Orange, Rogers) will program your mobile phone so that it can only be used on their network. This is called locking your mobile phone. Unlocking your cellular will enable your phone to be used on any compatible GSM network around the world that has the same frequency as your phone’s frequency. All you have to do is put a SIM card from the network provider into your cellular phone. Please note; This only works on GSM Mobile networks.

Is It legal? Does It Void Your Warranty?

Yes it is legal to unlock your phone and No it does not void manufacturers warranties. The Service provider will in most cases unlock the phone for you at a much higher cost (Example, we charge $10 CAD for a Nokia, Rogers Wireless unlock solution, a Canadian network service provider will charge you $250 CAD for the exact same service).

Who Should Unlock Their Phone?

If you are a frequent traveler who travels between different countries (for business or personal) - an unlocked phone will enable you to have multiple mobile plans or purchase a Pay-As-You-Go SIM card to be used on your current unlocked cellular phone.

If you want to change service providers - If you are dissatisfied with your current service provide, but would still like to keep your cellular phone. You can keep the phone by unlocking it.

Planning to sell your mobile phone - Our unlocking service can increase the value of your cellular phone because you can now sell your cell phone to anyone on any compatible GSM network.

If you are planning on buying a mobile phone from the Internet. You can buy a phone off the internet from eBay, Amazon, Howard Forums, etc. and we t Global Unlock can provide the unlock solution so you can use your phone with another cellular provider.

Will I save money with an unlocked phone?

Yes you maybe able to save money if you unlock your cellular phone and use another network provider.

Your current wireless provider will still charge you exactly the same as before for all your calls, but if you find another GSM cellular provider that provides their services for less you will be able to join this new service provider and place their SIM card into your mobile phone.

You will also be able to save money when traveling to another city, country or overseas by buying a Pay-As-You-Go Plan and SIM Card from a local service provider where you travel.

Can Unlocking Damage My Phone?

The methods we provide for unlocking phones, if completed correctly will not damage your phone. We 100% guarantee all mail in and In Person unlocking. We have unlocked 5,000+ phones and have not damaged a single one.

What is a IMEI #? How do I find it?

IMEI stands for International Mobile Equipment Identity. This is a unique 15 digit serial number to identify your phone. There are two ways to find this number.

By pressing *#06# (Star, pound, zero, six, pound).
Watch this short video for a live demonstration

Where can I get a SIM card that will work in the country that I travel too?

You can easily buy a foreign SIM Card from a local service provider in the country that you are traveling too. For a complete list of GSM network providers around the world, please click here.

Many times, buying a SIM Card from an local cell phone provider is not the easiest way to get a foreign SIM. When you travel, you do not want to always have to find a cell phone store in order to buy a foreign SIM, in the case where they speak a different language, and communication is not easy. If you buy the SIM before you leave, you have a chance to make sure you understand how it works, and will also know your phone number while you are traveling prior to you leaving, which you can then give to friends, family and whom ever may need to contact you while you are away.

Do you need to sign a minimum contract to get a foreign prepaid SIM card?

There is no need to sign a minimum contract, because the foreign wireless service provider does not giving you a free phone or any other sort of subsidy, therefore you do not need to commit to an one or two year term contract. You just buy the SIM card, use it as much as you would like, and stop using it whenever you choose.

Will I have to unlock my phone every time I change SIMs?

No. Once your phone is unlocked, it remains permanently unlocked. No matter what you do to you mobile phone, the only way it can be locked again is to re-program the lock code beak into you cellular.

Will my existing service still work with my unlocked phone?

Yes, your existing network service will work perfectly fine with no change. All you need to do to use you existing service provider is keep you existing SIM card in you mobile phone.